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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopoftops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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love it
I came to almaty for 2 weeks (faster than i expected). This is my first purchase on the internet, very satisfied. Thank You
Thank you, very cool and bright) i wear the size s, ordered m, specially to be free!
Very stylish combezik
Ooo, kombezik chic. I'm delighted. On parameters 86/63/86 and height 160 cm. Ordered m to be free, if you want more tight, take s. threads stick out a little, but not critical. No smell. Showed himself well in the washing room☺
Very fast. Very cool!!!! The suit sat perfectly. At 48 size l just right.
The overall is bright, unusual, take on a larger size, there is a possibility that it will not fasten)
Everything is very cool, the suit came up perfectly.
On vacation, i have not seen it yet, i will later rest
Wonderful product, the fabric is pleasant
Super jumpsuit
Cool, well, i'm 42 size russian very freely in the hips
Very cool suit! Bright and beautiful. On the size of 40-42 took s, came up perfectly, you can slightly freer of course. But i sit in it without inconvenience. Thank you!
I really liked the product! Of course i doubted what color to take neon sullen or black. She took a neon green and did not regret it. In life, the color is even more saturated and beautiful delivery is very fast. To the novosibirsk region flew in 22 days. In general, i liked everything, thank you!
I was afraid that the size of l would be small, but the norms. My parameters are 92-68-93, i wear russian 44-46. At a height of 169 the length is slightly short, but so now and wear
It's great, i'm a little loose but just enough to make it look good, it has arrived super fast in 8 days to spain, it is happy toy
On the parameters 86-62-92 size m came up perfectly. Delivery to khabarovsk less than a month.
The suit is stunning!! M ideally approached the height of 173. Well sits and looks great. I advise everyone
Excellent sewn! Delivery 18 days to moscow! On the growth of 154 normally approached the length.