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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopoftops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Just awesome shorts! I will gladly wear them and separately from the suit. They are lined, linen does not shine through. Very nice look and pleasant to wear! The size is 65/95 and the height is 168 cm. The fabric is pleasant, light.
Only קבלתי the trouser leg!! Why?? Listed are three parts
I ordered the largest size and it was still really tight.. I'm 5'6 140 pounds but still look cute and very comfy just wish the size range was a bit more inclusive.
top is so cute, perfect with a high waisted skirt and some hoop earrings
The jacket is nice and well made, but it's not from the best garments of this shop. the sleeve is below the elbow and fabric. it is finisima and unlined. it is ideal for summer only. the fast shipment. Thank you!
Already received the goods, respectively with pictures, a good store!
Material: the store has polyester, but it is similar to the mixture of flax with synthetics. The fabric is thin (a little shines through the jacket), the shorts have a lining, ironed easily, creases weakly. In the photo immediately after unpacking. The fabric is very comfortable for warm weather. The seams are all smooth and neat. There were no protruding threads. The kit came in a branded package, a label and a tag are present. My parameters are 84-65-94 and height is 171 cm. The chosen size s sat perfectly, shorts with a wide elastic band and strongly stretch. The top on the chest will sit more in the guise.
Material: the store has polyester, but it is similar to the mixture of flax with synthetics. The fabric is thin (a little shines through the jacket), the shorts have a lining, ironed easily, creases weakly. In the photo immediately after unpacking. The fabric is very comfortable for warm weather. The seams are all smooth and neat. There were no protruding threads. The kit came in a branded package, a label and a tag are present.
Fabric is slippery so sleeve when folded unfolds itself easily.