We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This beautiful, i love it
N
Very pigmented highly recommended, fast shipping trusted store all star goes to the seller ♡♥️✨
The pallet is excellent; the colors are very bright, pleasant; two damaged, despite the good packaging, but not scary; came weeks in 2-3
Pegmenta superbien
And this pallet is very cool, beautiful colors, perfectly lie down and behave very well all day, i'm happy
Very pigmented I like very much. The only drawback is that the product is too "Dusty" suddenly when we make up it falls on the cheeks. If we have already made up the skin, it's a mess after. But otherwise cava I like colors and pigmentation. I highly recommend it.
Palette beautiful great quality and great pigmentation, arrived well packaged without damage. Loved
Great palettes as always, this brand is very good. The package takes little to arrive and very well packed
Very fast delivery, to moscow in two weeks. Tracked all the way. Packed perfectly, nothing was damaged. So the store is good, i recommend. Shadows look exactly like in the picture, very beautiful. As they have not tried in the case yet
Good
In love with my palate and so happy to have received it so fast!!!
Very bright and pigmented. Packed very tightly in several layers of pup. Came for 2.5 weeks
It takes a long time, but it's worth it.
Wonderful palette! Definitely worth your money and waiting time! For swatches follow My Instagram Ali_Makeup_Patrol
The order was perfectly packed in a dusting film and foam, everything came in perfect condition. The shadows themselves were also pleased: the palettes are made qualitatively, the shadows are soft and pigmented. I can advise.
Loveee this is my second time ordering this pallet one for me an sis it came in 5 days! Super fast
Not gorgeous, next thing.